Refund Policy

REFUNDS

If you need to cancel the order, please feel free to contact us within 24 hours after your purchase. Usually, we will ship your product within 24 hours after you place your order.

Once your order is shipped, it cannot be canceled or refunded.

If you haven't received your item within 60 Days we will refund the full amount of your order. This is longer than usual period due to Covid-19. However, we always decide in individual cases and can make exceptions on this rule.

If you are approved, then your refund will be processed once we have received the items in our PO Box and your account will be credited the order amount.

Within 24 hours you will receive a notification of you refund being processed.

Depending on who you bank with your funds should be in your account typically within ten days.

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

Please contact us through our contact us form or support@diykit123.com, so we may authorize your return, prior to sending back any merchandise. Please include your order number [located on your confirmation email, the outer box, or on your internal paper packing slip].

Return Address

PMB 5058
201 E Center St Ste 112
Anaheim, CA 92805
United States

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We will send you a reply within 24 hours whether you qualify for a return and give you instructions on how to proceed.

Please do not send your purchase back to sender. This will void a refund.

You will be responsible for shipping and for the shipping costs for returning your item. These shipping costs are, in principle, non-refundable.

If you are shipping an item over $25, you should use a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Once your return is received and inspected, we will send you an email to notify you we have received your item and if it qualifies for a refund.

Within 24 hours you will receive a notification of you refund being processed.

Depending on who you bank with your funds should be in your account typically within a week.

CONTACT FOR RETURNS AND/OR REFUNDS

By email at:

support@diykit123.com

Mail us at:

PMB 5058
201 E Center St Ste 112
Anaheim, CA 92805
United States

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